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Privacy Policy

A Legal Disclaimer

The explanations and information provided on this page are only general and high-level explanations regarding the HIPAA Privacy Rule. This page does not constitute legal advice. You should not rely on this page as legal advice or as recommendations regarding your own compliance obligations. We recommend you seek professional legal counsel to ensure your privacy policy fully complies with the Health Insurance Portability and Accountability Act (HIPAA), the HITECH Act, and any other federal or state privacy laws.

Privacy Policy - The Basics 

At Live Life Better Clinic, we are committed to protecting your privacy and safeguarding your Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, and secure your information, as well as your rights under the law.

Different jurisdictions and regulations may impose specific obligations on what must be included in a Privacy Policy. We are responsible for ensuring compliance with HIPAA and other privacy legislation applicable to healthcare providers.

What Information We Collect

We may collect the following information to provide care and services:

  • Personal details (name, date of birth, phone number, address, email)

  • Medical information (health history, treatment records, lab results)

  • Insurance and billing details

  • Information you provide through forms, communications, or appointments

  • Website usage data when booking services online

Why We Collect This Information

We collect this information to:

  • Provide safe and effective medical care and treatments

  • Process billing, insurance, and payment transactions

  • Schedule and manage appointments

  • Communicate with you about your care, results, and treatment options

  • Comply with legal, regulatory, and reporting requirements

How We Share Your Information

We may share your PHI only as permitted by HIPAA and applicable law, including:

  • With healthcare providers directly involved in your care

  • With insurance companies and billing processors to obtain payment

  • With trusted business associates who support our operations (with HIPAA agreements in place)

  • When required by law (public health reporting, law enforcement, legal proceedings)

We will not sell, rent, or share your PHI for marketing purposes without your explicit written authorization.

Your Rights Under HIPAA

You have the right to:

  • Access and receive a copy of your health information

  • Request corrections if you believe your records are inaccurate

  • Request restrictions on certain uses or disclosures

  • Ask us to communicate with you through a specific method (phone, email, mailing address)

  • Receive an accounting of certain disclosures of your PHI

  • Obtain a paper copy of this Privacy Policy at any time

  • File a complaint with us or with the U.S. Department of Health and Human Services (HHS) if you believe your rights have been violated — without risk of retaliation

Our Responsibilities

  • We are required by law to maintain the privacy and security of your PHI

  • We will notify you if a breach occurs that may have compromised your information

  • We must follow the terms of this Privacy Policy and provide you with a copy upon request

Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact:

Live Life Better Clinic LLC Phone: (915) 545-1261
Email: appointments@llbcep.com
Address: 1300 E Rio Grande Ave, El Paso, TX 79902
 

You may also file a complaint with:
U.S. Department of Health and Human Services, Office for Civil Rights
https://www.hhs.gov/ocr/privacy/hipaa/complaints/
Phone: 1-800-368-1019

Note: By using our services or website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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